Shipping Policy
Shipping Policy
At Frankley, we aim to get your order to you as quickly and smoothly as possible. All orders are shipped via Australia Post with tracking included.
Shipping Rates & Delivery Times
Australia
Standard Shipping – $10
Free for orders over $60
Estimated delivery: 2 to 8 business days from dispatch
Express Shipping – $15
Estimated delivery: 1 to 4 business days from dispatch
New Zealand
Standard International Shipping
Orders under 0.25kg: $15
Orders 0.25kg – 0.5kg: $20
Free shipping for orders over $60
Estimated delivery: 6 to 27 business days from dispatch
Rest of the World
(Includes United States, Canada, United Kingdom, and more)
Standard International Shipping
Orders up to 0.5kg: $25
Orders 0.5kg – 1kg: $40
Orders 1kg – 2kg: $55
Estimated delivery: 6 to 27 business days from dispatch
Processing Time
Orders are typically processed and dispatched within 1–2 business days. Delivery times may vary depending on your location and any delays with the shipping carrier.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. We are not liable for delays caused by customs processing.
Please check with your local customs office for applicable duty rates and import taxes before placing an order, as these can vary by country and item category.
Missing Orders & Delivery Issues
If your order hasn’t arrived within 7 business days of the expected delivery date (within Australia), or 30 business days (international), please contact us at frankleyteam@gmail.com and we’ll assist you.
If tracking shows your package as delivered but you haven’t received it, please file an inquiry with Australia Post and obtain a reference number before contacting us.
To ensure smooth delivery, please provide a complete and accurate shipping address at checkout. Once an order is placed, we are unable to make changes to the shipping details.