Terms of service
Last Updated:ย February 28, 2025
Welcome to Frankley! These Terms of Service ("Terms") govern your use of our website, services, and the purchase of our products. By accessing or using www.frankley.com, you agree to comply with these Terms. Please read them carefully before using our site.
1. General Provisions
- Company Information: Frankley is an Australian-based business specializing in high-quality pet accessories, including waterproof collars, leads, and customizable charm sets.
- Acceptance of Terms: By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must refrain from using the site.
- Modifications: We reserve the right to amend these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.
2. Product Information and Usage
- Accuracy of Descriptions: While we strive for accuracy, we cannot guarantee that product descriptions, images, or other content are error-free. Slight variations in color, size, or material may occur.
- Suitability: Our products are designed for general pet use. It is the customerโs responsibility to ensure they are suitable for their pet and used as intended.
- Supervision: Dogs should be supervised while wearing their collar and charms, particularly in rough play or water conditions. Frankley is not liable for any harm caused by improper use.
3. Orders and Payments
- Order Acceptance: All orders are subject to availability. We reserve the right to cancel an order at our discretion, including but not limited to issues related to stock, payment, or suspected fraudulent activity.
- Payment Terms: Payments are accepted through credit/debit cards, PayPal, and other methods listed at checkout. Orders will not be processed until full payment is received.
- Pricing Errors: If a pricing error occurs, we reserve the right to cancel the order and provide a full refund.
4. Cancellations, Returns, and Refunds
- Order Cancellations: Orders can be cancelled and refunded before shipping. Once an order has shipped, cancellations are no longer possible.
- Returns: We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in its original packaging.
- Refunds: Once we receive and inspect your return, a refund will be issued to the original payment method within 10 business days.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us at [your email/contact form] within 7 days of delivery, including a photo of the issue, so we can arrange a replacement or refund.
- Return Shipping: Customers are responsible for return shipping costs unless the item was faulty or incorrect.
5. Shipping & Delivery
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We ship Australia-wide using Australia Post, with both standard and express options available at checkout.
Shipping timeframes can vary depending on your location, order volume, and external factors. While we do our best to get your order to you as quickly as possible, occasional delays may occur that are out of our control.
Youโll receive a tracking number once your order has shipped so you can follow its journey.
If you have any issues or questions about your delivery, feel free to reach out to us at hello@frankleydog.com, weโre always happy to help.
For full shipping details, see our Shipping Policy.
6. Intellectual Property Rights
- Ownership: All content on our website, including but not limited to text, images, logos, and designs, is the property of Frankley and is protected by copyright, trademark, and other intellectual property laws.
- Restrictions: You may not copy, reproduce, distribute, or exploit any content without express written permission from Frankley.
7. User Responsibilities
- Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
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Prohibited Activities: You may not use our website for unlawful activities, including but not limited to:
- Transmitting harmful software or spam
- Attempting to interfere with the websiteโs operation
- Collecting data from other customers without consent
8. Limitation of Liability
- Product Use: Frankley is not liable for damages, injuries, or losses caused by improper use of our products. It is the customerโs responsibility to ensure safe and appropriate use.
- Website Issues: While we take reasonable measures to maintain our website, we do not guarantee it will always be free from errors or interruptions.
- Maximum Liability: Our liability is limited to the cost of the purchased product.
9. Indemnification
By using our website or purchasing our products, you agree to indemnify, defend, and hold Frankley harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products or services.
10. Data Protection and Privacy
- Personal Data: Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your data as outlined there.
- Data Security: While we take reasonable measures to protect your data, we cannot guarantee complete security against unauthorized access or breaches.
11. Governing Law and Dispute Resolution
- Applicable Law: These Terms are governed by the laws of Australia.
- Dispute Resolution: Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of NSW, Australia.
12. Force Majeure
Frankley will not be held liable for any delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or supply chain disruptions.
13. Contact Information
If you have any questions about these Terms, please contact us:
๐ง Email: frankleyteam@gmail.com
๐ Website: [www.frankley.com]
By using our website, you agree to these Terms of Service. Thank you for choosing Frankleyโweโre excited to be part of your pupโs adventures! ๐พโจ
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